[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="grid" angled_section="no" text_align="left" background_image_as_pattern="without_pattern" z_index=""][vc_column][vc_column_text] More service, more dissatisfied customers? That's the service paradox. I recently spoke with the logistics manager of a fast-growing wholesaler. "We do everything to serve our customers," she said. "That's our strength. Customers call, we arrange it. But...

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="grid" angled_section="no" text_align="left" background_image_as_pattern="without_pattern" z_index=""][vc_column][vc_column_text] How can innocent choices double warehouse costs? The answer: cost discontinuities. In my previous blog about the service paradox, I showed how an excessive service focus can paralyze warehouses. But when does service actually go too far? Let's take...

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="grid" angled_section="no" text_align="left" background_image_as_pattern="without_pattern" z_index=""][vc_column][vc_column_text] When a company grows, the warehouse eventually hits its limits. Do you expand? Build an additional hall or open a new facility? Growth requires space, you might think. But how much more can your existing warehouse actually...

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="grid" angled_section="no" text_align="left" background_image_as_pattern="without_pattern" z_index=""][vc_column width="2/3"][vc_column_text]Where does activity concentrate in the warehouse and where is there little movement? Warehouses have plenty of data, but often lack insight. A heatmap of your warehouse makes it immediately clear where bottlenecks exist. But how do...

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="grid" angled_section="no" text_align="left" background_image_as_pattern="without_pattern" z_index=""][vc_column][vc_column_text] Some warehouses perform excellently with 99 percent plus perfect deliveries, motivated staff, and they seem to effortlessly move with market changes. These warehouses maintain close collaborations with other links in the chain. Managers play important strategic roles...